Member Service
Our member service offers you comprehensive support and assistance.
- Has my cancellation been received?
- What can I do if I lost my transponder?
- From when does my contract apply?
- What is the notice period for my contract?
- Why was something debited from my account despite the contract being on hold?
- I was charged twice. Who can I contact?
- When will the service fee/my membership fee be debited?
- How do I return my transponder when I cancel?
- What is my current account balance/do I have outstanding invoices?
- When will I get a refund for the contribution paid despite the cancellation?
- I need a fitness certificate. Who can I contact?
- Where can I contact if I forgot an item (clothing/glasses, etc.) in the studio?
- Why did I receive a reminder?
- How can I change my email address?
- How can I contact you by phone?
- Do the studios offer customer parking?
- How do I receive confirmation of my membership?
- Who can I contact if I have questions about my contract?
- What is the minimum contract term?
- How can I cancel my membership?
- Which studios have a rowing machine?
- Is there also a six-month contract?
- How is the women's area equipped?
- Do you offer contracts with monthly cancellation?
- How can I change my contract?
- I forgot my password. What should I do?
- Are there parking facilities to charge my electric car?
- What is the bank account information for AI-Fitness?
- Are there current offers and discounts?
- Why can't I log in?