Member Service
Our member service offers you comprehensive support and assistance.
- Are there parking facilities near the studios?
- What should I bring to training?
- Do I need to be a member to train?
- Can we come in pairs? (Trial training)
- How old do I have to be to train with you?
- I need my contract
- Where can I find information about my contract duration?
- Is there a possibility for special cancellation?
- Do I need to return the transponder upon cancellation?
- Has my cancellation been received?
- What can I do if I lost my transponder?
- From when does my contract apply?
- What is the notice period for my contract?
- Why was something debited from my account despite the contract being on hold?
- I was charged twice. Who can I contact?
- What is my current account balance/do I have outstanding invoices?
- When will I get a refund for the contribution paid despite the cancellation?
- I need a fitness certificate. Who can I contact?
- Where can I contact if I forgot an item (clothing/glasses, etc.) in the studio?
- Why did I receive a reminder?
- How can I contact you by phone?
- Do the studios offer customer parking?
- How do I receive confirmation of my membership?
- Who can I contact if I have questions about my contract?
- How can I cancel my membership?
- Which studios have a rowing machine?
- How is the women's area equipped?
- How can I change my contract?
- I forgot my password. What should I do?
- Are there parking facilities to charge my electric car?