It could be that your hold request was received after the debit command, or that the service fee was due and collected. This fee is also due during the hold period. For more detailed information, we need to check your profile. Please contact us via the contact form in this case. We will then help you quickly. Just follow this link: https://hilfe.ai-fitness.de/hc/de/requests/new?ticket_form_id=18541953027602