Member Service
Our member service offers you comprehensive support and assistance.
- I want to start training later. How can I change my contract start date?
- I have a monthly cancellable contract, why does it only end next month?
- I want to make a complaint. How do I proceed?
- Why am I not getting information about the contract of my partner/friend/child?
- What happens to my personal data? Where can I find the privacy policy?
- I want to transfer my payment. What are the bank details of all inclusive Fitness?
- I want to cancel my appointment. Where should I report?
- Can I pause (put on hold) my membership?
- How can I change my personal data?
- Where can I find the Self-Service?
- My employer offers me a corporate fitness membership. Can I train with you using it?
- How can I change my bank details?
- I am moving and want to cancel. Do I have a special right of termination?
- I am ill and can no longer exercise and want to cancel immediately. What should I do?
- I want to retract my cancellation. How do I proceed?
- Can I transfer my membership to another person?
- What are your opening hours?
- I can't find my membership number anymore. What should I do?
- I’m moving, can I train elsewhere?
- Can I send an email?
- When can I train?
- How can I suspend my contract?
- I have a question about my outstanding balance. Where can I contact?
- Why was an amount deducted from my account despite cancellation?
- Until what time are the staff in the studios?
- Can I train in all your studios?
- Are there parking facilities near the studios?
- What should I bring to training?
- Do I need to be a member to train?
- Can we come in pairs? (Trial training)