Member Service
Our member service offers you comprehensive support and assistance.
- How can I change my bank details?
- I’m moving and want to cancel. What should I do?
- I am ill and can no longer exercise and want to cancel immediately. What should I do?
- I want to retract my cancellation. How do I proceed?
- Can I transfer my membership to another person?
- How can I change my membership from Premium/Ultra to Basic?
- I want to file a complaint.
- What are your opening hours?
- I can't find my membership number anymore. What should I do?
- I’m moving, can I train elsewhere?
- Can I send an email?
- When can I train?
- What is the service fee?
- How can I suspend my contract?
- I am moving, and there is no AI Fitness studio in the new city. Can I cancel immediately?
- I have a question about my outstanding balance. Where can I contact?
- Why was an amount deducted from my account despite cancellation?
- Until what time are the staff in the studios?
- Can I train in all your studios?
- Is there an enrollment fee?
- Are there parking facilities near the studios?
- What should I bring to training?
- Do I need to be a member to train?
- Can I pay the fee in cash?
- Can we come in pairs? (Trial training)
- At what age can you train with you?
- I need my contract
- Where can I find information about my contract duration?
- Is there a possibility for special cancellation?
- Do I need to return the transponder upon cancellation?